How Credit Union Boards Can Renew Themselves to Drive Stronger Governance Performance
In this episode of C.U. On The Show, Doug English welcomes back Peter Myers of DDJ Myers for a deep, practical conversation on board renewal and board performance. As credit unions face accelerated board turnover, CEO transitions, and shifting competitive pressures, Peter explains how boards can objectively assess their effectiveness, align on the most strategic priorities, and intentionally evolve to the next level of governance impact.
How CUSOs and FinTech Partnerships Can Become a Powerful Growth Engine for Credit Unions
How can credit unions use CUSOs (credit union service organizations) and FinTech partnerships as intentional tools for growth instead of one-off “shiny object” deals? In this episode of C.U. On The Show, host Doug English talks with Capstone Strategic’s John Dearing about approaching CUSOs and FinTechs with a proactive external growth strategy, deciding when to build, buy, or partner, and how collaboration can help credit unions pursue new opportunities.
How Credit Unions Can Deploy AI to Elevate Member Service and Reduce Costs
In this C.U. On The Show conversation, host Doug English talks with Andrea Argueta of Glia about approaches credit unions are using to incorporate AI into member service. They discuss where organizations are finding early operational benefits, how hand-offs to human agents are managed, and ways leaders are evaluating interaction strategies.
How Credit Unions Win with Heart and Humanity in a Digital World
In this episode of C.U. on the Show, host Doug English sits down with Lee Silber—author of The Credit Union Way—to explore why stories of compassion, connection, and community remain at the heart of the credit union movement. From tellers who create policies on the fly to help members in need, to branch managers who step in during times of crisis, Silber makes the case that smaller, more personal institutions have a unique advantage.
How Credit Unions Can Turn the 2025 CUES Compensation Survey Into a Strategic Advantage
How should a credit union apply insights from the 2025 CUES Executive Compensation Survey? In this episode of C.U. On The Show, host Doug English, CFP®, speaks with Sharon Messmore of CUES about how credit unions can interpret survey data, identify trends, and use the findings to support fair, transparent, and strategically aligned compensation structures.
How Stablecoins Help Credit Unions Cut Cross-Border Costs and Boost Member Trust
In this C.U. On The Show episode, host Doug English sits down with payments futurist Becky Reed of BankSocial and Cooper Thompson, VP of Innovation for Embedded Finance & Digital Assets at Fiserv. They explain—in plain English—what stablecoins are, how wallet-based payments work, and how blockchain transparency could enhance fraud-prevention efforts in financial services.
How to Align CEO Compensation with Strategy—and Strengthen Credit Union Governance
In this episode of C.U. on the Show, host Doug English sits down with Peter Myers to unpack a practical framework for CEO oversight that ties compensation, evaluation, and strategy into one coherent system. If you’re a CEO, board chair, or emerging executive, you’ll walk away with steps to reduce friction, improve accountability (in the positive, rewarding sense), and keep your credit union’s strategy front and center.
How Succession Planning Builds Stronger Credit Union Boards and Executives
https://youtu.be/Psb04kXKL8I If you’re still treating succession as a one-time, “who replaces whom” activity, you’re already behind. Deedee explains why the strongest credit unions have moved from replacement planning to strategic succession, organization-wide discipline tied to vision, market realities, and long-term execution. You’ll hear how boards can elevate their role, how CEOs can cultivate CEO-ready talent […]
How Credit Unions Can Harness AI to Improve Member Experience and Stay Relevant
AI in Credit Unions: Where Innovation Meets Member Service https://youtu.be/EfLNMQlfkeI When Curiosity Meets Opportunity Steve O’Donnell didn’t come to his first Credit Union 2.0 meeting with a grand AI strategy. He came with curiosity. The agenda had “AI” on it, and he knew it mattered. That’s where he met Saroop Bharwani, co-founder of Senso AI. […]
How AI Is Transforming the Credit Union Member Experience
Lessons from TruStage Ventures and Clutch on turning innovation into competitive advantage https://youtu.be/GxqtARAz55o Artificial intelligence is no longer a “someday” tool—it’s here, reshaping how credit unions serve members. This episode dives deep into how TruStage Ventures’ portfolio companies, including Clutch, are using AI to: Streamline lending and deposit processes Personalize member experiences Help credit unions […]