When a caller, email, or text makes it feel as though you must act immediately, that urgency deserves a closer look.
Scams increasingly use convincing messages and voices to pressure people into sharing information or sending money. The demand to act fast is often the point: it can push you past the moment when you would normally ask a few basic questions.
In this first Client Protection video, Doug English shares a simple response:
- Pause.
- Slow down.
- Verify who you are talking to.
- Call back using a number you trust and source yourself—not a number provided in the message.
Some situations may require a quick response. That does not mean you have to respond before you verify the request.
Before you share information or move money, pause and verify. If something doesn’t feel right, call us. We’re here to help you think it through.
For educational purposes only. This content provides general information about fraud awareness and does not constitute personalized investment, financial, tax, or legal advice. These precautions may help reduce risk but cannot prevent every scam or financial loss.

