Credit Union Executives

Welcome to the ACT Advisors blog, where you’ll find the latest articles, videos, and podcasts from our team.

How Credit Union Boards Can Use AI to Strengthen Governance and Move Faster With Clear Guardrails

In this episode of C.U. On The Show, Doug English speaks with Deedee Myers and JD Myers about how AI is influencing credit union governance and organizational readiness. They discuss how AI can accelerate both strengths and weaknesses in an organization, why workforce literacy and critical thinking matter in an AI-enabled environment, and how boards can responsibly engage with AI in strategic planning. The conversation covers practical entry points—such as “point AI” tools and vendor-embedded AI—along with longer-term concepts like enterprise AI, AI ecosystems, and the importance of security and explainability for regulated decision-making.

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How Credit Union Boards Can Renew Themselves to Drive Stronger Governance Performance

In this episode of C.U. On The Show, Doug English welcomes back Peter Myers of DDJ Myers for a deep, practical conversation on board renewal and board performance. As credit unions face accelerated board turnover, CEO transitions, and shifting competitive pressures, Peter explains how boards can objectively assess their effectiveness, align on the most strategic priorities, and intentionally evolve to the next level of governance impact.

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How CUSOs and FinTech Partnerships Can Become a Powerful Growth Engine for Credit Unions

How can credit unions use CUSOs (credit union service organizations) and FinTech partnerships as intentional tools for growth instead of one-off “shiny object” deals? In this episode of C.U. On The Show, host Doug English talks with Capstone Strategic’s John Dearing about approaching CUSOs and FinTechs with a proactive external growth strategy, deciding when to build, buy, or partner, and how collaboration can help credit unions pursue new opportunities.

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How Credit Unions Can Deploy AI to Elevate Member Service and Reduce Costs

In this C.U. On The Show conversation, host Doug English talks with Andrea Argueta of Glia about approaches credit unions are using to incorporate AI into member service. They discuss where organizations are finding early operational benefits, how hand-offs to human agents are managed, and ways leaders are evaluating interaction strategies.

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